Standard Return Policy
We want you to be happy with the purchases you make at R. If you’re not satisfied for any reason, please follow the procedures below.
Refunds (minus the original shipping cost) will only be issued for the unopened/unused items(s). All other returns will be issued store credit. We will refund your money, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, provided your purchase is in “as-new” condition, and the purchased product was not noted as a clearance, close-out or non-returnable along with the original pack slip. For returns without the original pack slip, you will be issued an electronic store credit.
If you simply changed your mind or ordered the wrong item and want to return your purchase for an exchange. Go ahead and return your item back to us and once received, you will be issued an electronic SnakeWoodS Gift Card (minus the original shipping cost) from us to shop for something else.
- Return Merchandise Authorization (RMA)
No returns will be accepted without a Return Merchandise Authorization (RMA) Number. RMA Number may be requested 30 days from the date your product shipped from our warehouse. All items arriving at our warehouse without a RMA number clearly marked on the shipping label or on the outside of the box will be refused. We will not accept any returns sent COD. You may request your RMA number by emailing us at dominic@Snakewoods.com.
- Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
- Include a copy of the original e-mail invoice. You may print this by logging into your account order history. On the back of the invoice, please write your name, e-mail address, & phone number.
- For your protection, we recommend you send your return with a trackable carrier like UPS, FedEx, or US Postal Service. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
- Pack the item(s) securely and mail to the following address below.
Attn: RMA Dept. [YOUR RMA#]
6829 Bellehaven DR
Plano, TX 75023
Any deviation from the return policies and procedures as described above will result in a delay of your credit, and a restocking fee or possibly a cancellation of your return request.
If you have any other questions or concerns, please feel free to e-mail our customer service representative.